1. Program Overview
The Head Start Program is an 8-week academic preparation program designed for students in Year 11 or Year 12 completing mathematics under the ACT BSSS curriculum.
The Program is offered in two formats:
Comprehensive Stream: Students receive one 2-hour one-on-one tutoring session per week (in-home or online), scheduled at a mutually agreed time for 8 weeks. This 8-week period is referred to as the Program’s “term”, which may not align with the student’s school term.
Hybrid Stream: Students receive one 1-hour structured session (including online Learning Management System (LMS) access) and one additional 1-hour tutoring session per week. 1-hour structured session delivers a condensed version of the Comprehensive Stream, covering all core concepts, while the standard tutoring session offers flexible support aligned to school-specific needs.
All Program students (including Hybrid) also receive access to our LMS via a personal login. The LMS contains resources, explanations, quizzes, and progress tracking tools that align with the weekly curriculum.
2. Enrolment & Eligibility
The Tutoring Services are available to students at any school year level. To be eligible for the Head Start Program, the Student must be in Year 10, Year 11, or Year 12 at the time of enrolment.
If the Student is under 18 years of age, a parent or guardian must: complete the enrolment form, accept these Terms on the Student’s behalf, and ensure the Student’s appropriate use of the Tutoring Services—including the LMS and any live-online sessions.
By submitting the enrolment form you confirm that you are the Student’s parent or legal guardian (or have their authority) and that all information provided is accurate and complete.
3. Fees, Payment Terms & Billing
Comprehensive Stream Fee: $180 per week (GST excluded), billed for 8 weeks.
Hybrid Stream Fee: $160 per week (GST excluded), billed for 8 weeks. See Hybrid billing structure below.
a. Payment Method & Schedule: All fees are paid by direct debit. Payment is drawn in advance each Monday for that week’s session(s). A $15 dishonour fee may apply if a payment is declined or fails to process. If payment remains outstanding, the Student’s LMS access may be temporarily suspended until payment is received.
b. Withdrawal & Refunds: Withdrawal from the Program after the term has commenced will result in forfeiture of all remaining Program fees. No refund will be issued for unused sessions; however, the Student will retain access to the LMS and may continue following the Program content independently. Students can withdraw from a Program by written request (until / 7 days before) the commencement date of the term (the Cut-Off Date). No withdrawal is allowed after the Cut-Off Date. Upon registration for a Program, students are liable for the full fee of the term for that Program unless the student withdraws according to this clause. No refund will be issued after the Cut-Off Date. For full termination rules, including automatic renewal and Hybrid Stream conditions, refer to Section 5 (Termination).
c. Hybrid Stream Billing Structure: The 1-hour structured session is billed via direct debit in advance each Monday, consistent with the Comprehensive Stream schedule. The 1-hour tutoring session is invoiced manually on the Sunday following each session, and is payable within 7 days.
d. Late or Non-Payment: If payment is not received by the due date, a payment reminder will be issued the following week. If payment remains outstanding, tutoring sessions may be paused until the balance is settled. Continued non-payment may result in the account being referred to a debt collection agency or legal proceedings, including recovery of any associated costs incurred by Tutoring Tree.
4. Cancellation and Rescheduling
Tutoring sessions are an essential part of the Program. While we aim to be flexible, consistent attendance is critical to maintaining progress through the curriculum.
a. General Rescheduling Guidelines
Sessions may be rescheduled before the next scheduled session. Requests to reschedule a session after the following week’s session may be declined, as this risks the Student falling behind the Program sequence. Rescheduling must be arranged directly between you, the Student, and the Tutor. If no mutually available time can be agreed, the session will be treated as cancelled. In this event, no refund will be payable, provided that the Student continues to have access to equivalent learning resources for that session, including the weekly quiz, lesson materials, and the Learning Management System (LMS). Sessions falling on public holidays will proceed as normal unless rescheduled in advance by mutual agreement. Tutoring Tree reserves discretion to approve or decline any rescheduling request.
If a Force Majeure Event prevents Tutoring Tree from delivering Tutoring Services (in-person or online sessions, or LMS access) for more than one (1) week, Tutoring Tree may, at its sole discretion: suspend the affected services and extend the Program term by an equivalent period at no additional cost; provide alternative delivery methods (e.g., switching in-person to online sessions, if feasible); or make any other adjustments as it sees fit.
b. Cancellation Scenarios and Outcomes
Situation: Tutor-Initiated Cancellation. Outcome: The session will be credited and rolled over to the next available week within the current Program term. If the cancelled session is the final session of the term and the Student is not continuing, the session will be refunded in full. The Tutor must notify Tutoring Tree to arrange this.
Situation: Cancellation with Ample Notice (6+ hours). You, the Student, and the Tutor may reschedule before the next session. If no time can be found, the session is forfeited and no refund will apply, as LMS resources remain accessible for independent study.
Outcome: Cancellation with Inadequate Notice (<6 hours). Payment will not be refunded. Rescheduling is at Tutoring Tree’s discretion. LMS content should still be used to stay on track.
Situation: Extended Absence (2+ weeks missed). Outcome: The Student is entitled to one free catch-up lesson depending on the Stream the Student enrolled in, to be completed before the next scheduled session. If no suitable time can be found, the free catch-up lesson is forfeited. LMS access remains available.
Situation: Extended Absence due to Compassionate Circumstances. Outcome: In the event of unforeseen serious situations (e.g. medical emergencies or bereavement), Tutoring Tree may at its absolute sole discretion on a case by case basis offer a refund, partial refund or credit for future use. The Student may be required to provide evidence to substantiate their claims.
5. Termination
a. Automatic Renewal: The Program operates on a recurring term basis. Unless notice is provided at least seven (7) days before the next Program term begins, the Student will be automatically re-enrolled for the following term and the full fee will be charged. A courtesy reminder will be issued via email fourteen (14) days before the next Program term begins. However, failure to receive or act on this reminder does not affect the enforcement of the automatic renewal terms outlined above.
b. Termination by You: To cancel ongoing enrolment, you must notify Tutoring Tree, specifying the name of student and which on-going enrolment that you wish to cancel, no later than seven (7) days before the commencement date of the Program term by emailing: info@tutoringtree.com.au.
c. End of Year 12 Participation: Automatically renewal does not apply to Students enrolled in the final Program term (Year 12 Term 4).
6. Student, Parent & Tutor Conduct
Respectful Behaviour: All parties—students, parents/guardians, and tutors—must treat one another with courtesy, patience, and professionalism at all times. Discrimination, harassment, bullying, or the use of offensive or inappropriate language is strictly prohibited. Tutors may suspend or terminate a session if a student or parent/guardian engages in disrespectful, aggressive, or inappropriate behaviour.
Punctuality & Preparedness: Students must be ready to begin each session at the scheduled time, with all necessary materials (e.g. textbook, calculator, device) on hand. Tutors will commence sessions promptly and deliver the agreed session length.
Safe Learning Environment: Tutoring sessions must occur in a safe and appropriate space. A parent or responsible adult must be present in the home during in-person sessions. Tutoring sessions must never occur in a student’s bedroom. The space must be quiet, well-lit, and free from distractions or safety hazards. Tutors may terminate any session where the environment is unsafe; the session fee will still apply.
For online sessions, parents/guardians are responsible for ensuring appropriate supervision. This includes being physically present or within hearing range, and being aware of all interactions between tutor and student via any device. Supervision may be implemented through software, parental presence, or other reasonable means.
Tutors are not responsible for supervising students before or after the scheduled tutoring session. Responsibility for the Student reverts immediately to the parent, guardian, or responsible adult once the session concludes. Tutoring Tree accepts no liability for incidents occurring outside the scheduled tutoring period. Tutors are not required to wait beyond the scheduled session end time.
Academic Integrity: Students must complete quizzes, assignments, and activities honestly. Plagiarism, use of AI-generated content without disclosure, or misrepresentation of one’s work is a breach of these Terms and may result in restricted LMS access or other disciplinary action.
Recording & Privacy: Sessions must not be recorded whether audio, video, or screen capture without prior written consent from all parties involved (student, parent/guardian, tutor, and Tutoring Tree).
Communication Channels: Non-urgent matters (e.g. scheduling, content questions) should be directed to the tutor’s designated phone/email between 8:00 a.m. and 8:00 p.m., local time. Urgent matters (e.g. illness or absence on the day) may be communicated via call or text directly to the tutor. Communication outside of tutoring purposes (e.g. social contact) is not permitted between tutors and students.
Tutor Professional Standards: Tutors will only deliver content within their area of expertise in accordance with Tutoring Tree’s guidelines, safeguarding, and professionalism. Physical contact (in-person sessions) is strongly discouraged and permitted only if clearly necessary to explain a concept (e.g. spatial demonstrations). Such contact must be: Educationally justified, Brief and appropriate, and Substituted with visual/verbal guidance wherever possible. Tutors must not engage in social or personal communication with students outside the scope of tutoring. Communication related to scheduling, resources, and session preparation is permitted.
Breach & Consequences: Minor breaches will result in a written warning and, where applicable, guidance for corrective behaviour. Serious or repeated breaches (including academic dishonesty, unsafe behaviour, or misconduct) may lead to suspension or termination of tutoring services and/or LMS access. No refund will be issued for the remainder of the Program term (see Section 5: Termination).
Escalation: Concerns or complaints should be emailed to info@tutoringtree.com.au. We will investigate and respond within five (5) business days.
7. Intellectual Property
(a) Ownership of Materials: All lesson plans, worksheets, presentations, LMS content, digital resources, assessment tools, and any other materials provided or developed by Tutoring Tree or its Tutors in connection with the Tutoring Services (together, “Tutoring Materials”) remain the sole property of Tutoring Tree (or its licensors, where applicable). Nothing in these Terms transfers any ownership rights in the Tutoring Materials to you or the Student.
(b) Licence to Use: Tutoring Tree grants you and the Student a limited, non-exclusive, non-transferable, and revocable licence to use the Tutoring Materials solely for the Student’s personal study and educational purposes. This licence automatically terminates upon the Student ceasing participation in the Tutoring Services, or earlier if these Terms are breached.
(c) Restrictions: Subject to clause 7(b), you and the Student must not, without Tutoring Tree’s prior written consent: copy, reproduce, distribute, modify, or create derivative works of the Tutoring Materials; share, upload, publish, or otherwise make the Tutoring Materials available to any third party; or use the Tutoring Materials for any commercial, promotional, or competitive purpose.
(d) Student Work: Ownership of the Student’s original work (such as homework, assessments, or notes created independently by the Student) remains with the Student. However, by submitting or sharing such work with Tutoring Tree, you grant Tutoring Tree a non-exclusive, royalty-free, worldwide, and irrevocable licence to use, reproduce, and adapt that work solely for the purpose of delivering and improving the Tutoring Services.
(e) Trademarks & Branding: “TUTORING TREE” and any associated logos, slogans, trade dress, or brand elements are the intellectual property of Tutoring Tree. You and the Student must not use, reproduce, or display our trademarks, branding, or other proprietary identifiers without our prior written consent.
(f) Breach: Any unauthorised use of the Tutoring Materials or Tutoring Tree’s intellectual property constitutes a material breach of these Terms. Without limiting any other rights or remedies available at law or in Equity, Tutoring Tree may suspend or terminate the Tutoring Services immediately and seek injunctive relief, damages, and any other appropriate remedies.
8. Disclaimer (academic results)
Tutoring Tree supplies instructional support and resources to help students pursue their academic goals; however, we do not warrant or guarantee any particular grade, test score, or other result.
Outcomes vary from student to student. Academic performance depends on factors outside our control, including the student’s attendance, engagement, completion of assigned work, and personal study habits.
We provide guidance and tools, but all study choices and any consequences that flow from them, remain the sole responsibility of the student and their parent/guardian.
Nothing in this disclaimer limits or excludes any rights you may have under the Australian Consumer Law (ACL) that cannot be lawfully excluded.
9. Consumer Guarantees under the Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law (ACL) or any other applicable law that cannot be lawfully excluded or limited. This includes your rights to a refund, replacement, repair, or other remedy if the service fails to meet a consumer guarantee under the ACL. Our “no refund” and “fees forfeited” clauses apply only to the extent permitted by law.
10. Limitation of Liability & Indemnity
1. Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or any other law that cannot be lawfully excluded or limited.
2. Exclusions of Liability: To the maximum extent permitted by law, Tutoring Tree (including its Tutors, employees, and contractors) will not be liable to you or the Student for any: indirect, consequential, incidental, exemplary, punitive, or special loss or damage; loss of data, opportunity, goodwill, reputation, or anticipated academic outcome; or loss, damage, or claims arising from events or circumstances beyond Tutoring Tree’s reasonable control, arising out of or in connection with the Tutoring Services, whether under contract, tort (including negligence), equity, statute, or otherwise.
3. Limitation of Liability: Where liability cannot be excluded under the ACL or other applicable law, Tutoring Tree’s total aggregate liability to you or the Student for any claim arising out of or in connection with the Tutoring Services is limited to the greater of: the total fees paid by you for the Tutoring Services in the three (3) months immediately preceding the claim; or AUD $500.
4. Indemnity: You agree to indemnify and hold harmless Tutoring Tree, its Tutors, employees, and contractors from and against any and all claims, demands, losses, damages, liabilities, costs, or expenses (including reasonable legal costs) arising out of or in connection with: the Student’s breach of these Terms; misuse of the Tutoring Services, LMS, or Tutoring Materials; negligence, misconduct, or unlawful acts by you or the Student; or any third-party claim brought against Tutoring Tree as a result of your or the Student’s acts or omissions.
5. Survival: This clause survives termination or expiry of these Terms.
11. Force Majeure
1. Definition: A “Force Majeure Event” means any event or circumstance beyond Tutoring Tree’s reasonable control that prevents or delays the performance of the Tutoring Services, including (without limitation) acts of God, fire, flood, epidemic or pandemic, government restrictions, industrial disputes, power or internet outages, or the failure of third-party platforms or service providers.
2. Suspension of Services: Tutoring Tree will not be liable for any delay, interruption, or failure to deliver the Tutoring Services caused by a Force Majeure Event. Where practicable, Tutoring Tree will use reasonable endeavours to provide alternative delivery methods (for example, rescheduling or substituting an online session for an in-person session).
3. Extended Events and Termination: If a Force Majeure Event continues for more than thirty (30) consecutive days and substantially prevents the delivery of the Tutoring Services, either party may terminate the affected Tutoring Services by written notice to the other party. In that case: you remain liable to pay for all Tutoring Services delivered up to the effective date of termination; and Tutoring Tree will refund any prepaid fees for Tutoring Services that were not delivered on a pro rata basis.
4. No Additional Liability: Except for the obligation to refund unused prepaid fees in accordance with clause 11(c), Tutoring Tree has no liability for any loss, damage, cost, or expense suffered by you or the Student arising out of or in connection with a Force Majeure Event.
12. Variation of Terms
Tutoring Tree reserves the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. Tutoring Tree will alert you about any changes by updating the 'Last updated' date of these Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms by your continued use of the Tutoring Services after the date such revised Terms are posted.
13. No Access or Use Where Prohibited by Law
The information provided when using the Tutoring Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Tutoring Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
14. Governing Law & Dispute Resolution
1. Governing Law: These Terms are governed by the laws of the Australian Capital Territory (ACT) and the Commonwealth of Australia. You and Tutoring Tree submit to the non-exclusive jurisdiction of the courts and tribunals of the ACT and of the Commonwealth of Australia.
2. Good Faith Negotiation: If a dispute arises in connection with the Tutoring Services or these Terms, you must first notify Tutoring Tree in writing. Both parties must then use reasonable endeavours to resolve the dispute in good faith within ten (10) business days.
3. Proceedings: If the dispute is not resolved within that period, either party may commence proceedings in the relevant court or tribunal. Nothing in this clause prevents either party from seeking urgent interlocutory relief or Tutoring Tree from taking action to recover undisputed fees.
4. Consumer Rights: Nothing in this clause limits or excludes any rights you may have under the ACL or any other applicable law that cannot be lawfully excluded.
15. Severability & Entire Agreement
1. Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable for any reason, that provision will be severed from these Terms to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
2. Entire Agreement: These Terms (together with any policies expressly incorporated by reference, including the Privacy Policy) constitute the entire agreement between you and Tutoring Tree in relation to the Tutoring Services and supersede all prior negotiations, understandings, or agreements (whether written, oral, or implied) concerning their subject matter. No representation, warranty, or undertaking not expressly set out in these Terms is binding on Tutoring Tree.
16. Contact Details
Should you have any concerns regarding the Terms, or any questions, you can contact us by email at info@tutoringtree.com.au, or by phone at 0426022279 or 0424422787.
Contact Details Tutoring Tree ABN [16 217 001 840] Email: info@tutoringtree.com.au Phone: 0424 422 787 | 0426 022 279 Location: Canberra, ACT
Tutoring Tree 0426 022 279 0424422787 Canberra ACT, Australia Arjun Rao Oscar Shum info@tutoringtree.com.au